Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
HDFC Bank Limited ("Bank" or "us" or "we") respects your privacy and is committed to protecting your personal data.
This notice and request for consent ("Notice") will inform you about how the Bank proposes to collect, handle, store, use, disclose and transfer ("Process") your personal data in connection with the [Deposit products] and related services you request from the Bank ("Requested Product").
| Categories | Data Elements |
|---|---|
| Identity & Contact Data | Name, mobile number, email ID, date of birth, signature, photograph |
| Official Identifiers | Aadhaar (masked), PAN, other officially valid documents (as per KYC norms) |
| Address & Demographic Data | Residential address, correspondence address, nationality, residency status |
| Account & Relationship Data | Customer ID, account number, account type (Savings / Current / Term Deposit), nominee details |
| Financial Transaction Data | Deposit balances, credits/debits, interest credits, cheque transactions, standing instructions |
| Employment / Occupation Data | Occupation type, employer name (where required for KYC) |
| Device & Channel Usage Data | IP address, device ID, operating system, login timestamps, location (approx.) |
| Authentication & Security Data | Login credentials, MPIN, biometric authentication (if enabled) |
| Communication & Interaction Data | Call recordings, emails, chats, branch visit records, service requests, grievances |
| Derived / Inferred Data | Transaction patterns, fraud risk indicators, regulatory risk flags |
Note: We may collect your personal data directly from you, from our affiliates or third parties such as our vendors credit information companies, regulators or governmental authorities who may have your personal data, or from publicly accessible sources.
| Purpose | Details & Use Cases |
|---|---|
| Account Opening & Maintenance |
|
| Regulatory & Legal Compliance |
|
| Transaction Processing |
|
| Recovery & Collections |
|
| Customer Service & Support |
|
| Fraud Prevention & Security |
|
| Account Communication |
|
| Legal Enforcement |
|
Note: We may undertake the abovementioned activities either ourselves or through our affiliates or third parties such as vendors, service providers, other regulated entities such as credit information companies and KYC registration and authentication service agencies, etc., in accordance with our internal policies and applicable law.
| Entity | Purpose |
|---|---|
| Regulatory and Statutory Authorities (Entities: Reserve Bank of India (RBI), Income Tax Department, and other government agencies) |
|
| Collection Agencies |
|
| Service Providers and Technology Partners (IT service providers, payment gateways, and cloud storage |
|
| Legal and Advisory Professionals (Law firms, auditors, and consultants) |
|
| Fraud Prevention Agencies (Fraud detection systems and risk assessment service providers) |
|
| Courts and Dispute Resolution Forums |
|
Note: In certain cases, these entities, which receive your personal data from us may also be legally required to give you a notice regarding their Processing of your personal data and request for your consent before they Process the same. We encourage you to read their privacy notices and contact them if you have any questions regarding how they Process your personal data.
Under the DPDPA, you have the right to:
To exercise your rights, please contact us at privacy@hdfc.bank.in
You have the right to withdraw your consent at any time by accessing Consent Connect.
Please note that our Processing of your personal data before you withdraw your consent will not be impacted. You should also be aware that if you withdraw your consent for us to Process your personal data for some of the purposes we have mentioned in this Privacy Notice, we may not be able to continue offering you the Requested Product. This could mean that the terms and conditions applicable to discontinuation or closure of your Requested Product will become applicable. Specifically, such withdrawal of your consent and consequent discontinuation/ closure of the Requested Product could also lead to consequent obligations/ charges as are applicable as per the terms and conditions of such Requested Product or loss of benefits. Illustratively, in the context of a savings account, this may include cessation of any standing instructions and discontinuation of linked services such as debit card, UPI, net banking, and EMI payments.
Accordingly, we encourage you to review the terms and conditions applicable to the Requested Product to understand the consequences of withdrawal of your consent in respect of Processing of your personal data and the resultant discontinuation / closure of the same.
If you believe that you have any concerns regarding how we Process your personal data, you have the right to let us know your grievances. Please contact us at the details provided under 'Contact Information' below to register your concerns.
Name of DPO: Rahul Rajendra Prasad
Contact details: privacy@hdfc.bank.in
If you are not satisfied with the resolution of your grievance, you may make a complaint to the Data Protection Board of India.
By providing your consent by ticking the checkbox, you acknowledge and agree to the following:
For more details about how we Process your personal data for various purposes, your rights under the law, and our privacy practices, please read our Privacy Policy.
You can read this consent statement in your preferred local language by clicking here.